Refund policy

At ROYEEN, we aim to ensure your complete satisfaction with every purchase. If you are not entirely happy with your order, please review our return and refund policy below.

Returns

• Eligibility: Items must be returned within 30 days of delivery.
• Condition: Products should be in their original condition, unused, and in the original packaging with a lable Otherwise, customer are responsible for shipping charges
• Process: To initiate a return, contact our customer service team with your order number and reason for return.
• Exceptions: Certain items such as personalized or perishable goods may not be eligible for return. 
  

• European Union 14 day cooling off period
  Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

Refunds

• Processing: Once your return is received and inspected, we will notify you of the approval or rejection of your refund.
• Approval: If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment within 7-10 business days.
• Shipping Costs: Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund. 

For any questions or concerns, please contact our support team at [royeenroyeen304@gmail.com].